You will all be aware of the terrible circumstances in Central Queensland with the flood crisis that has evolved over the past week or so. Undoubtedly you join me in extending your thoughts and best wishes to the residents of those regions that have experienced the worst of the impact. I thought it was important to communicate with you about how our deliveries have been affected, and outline the steps we are currently taking to ensure services are provided to the devastated areas.
Rockhampton: As of today the Bruce Highway south of Rockhampton is cut and will be for many days to come. The flood waters are expected to peak over the next 72 Hours however our Toll IPEC Depot is on higher ground and fortunately remains safe from flooding. We will be running a vehicle ex Brisbane today, via a modified route through Western Old into Mackay, and then south to Rockhampton. This will facilitate deliveries into Rockhampton for this Friday.
Gladstone, Bundaberg, Maryborough & Western Queensland: Roads from Brisbane into Gladstone, Bundaberg and Maryborough are open however there is still localised flooding in these regions requiring some element of diversion by our vehicles. Chinchilla was opened to traffic over the weekend which allowed us to send freight through to Roma and Western Queensland.
Emerald: No deliveries will be performed in the heavily impacted community of Emerald until next week at the earliest. We are currently coordinating with our Agent to allow us to resume deliveries, once the waters have subsided and it is safe to do so.
St George: Service is currently being provided however the town is under threat as flood waters continue to rise in this area.
Far North Queensland: Mackay, Townsville, Cairns and surrounding towns are currently able to be serviced, however due to the number of roads currently cut, these linehaul vehicles have to be re-routed out through Western Old via Blackall, Longreach, Hughenden and Charters Towers. This modified route adds another 1600 Km’s to the round trip from Brisbane for each movement. It is further noted that delivery times to these areas can take up to an extra 48/72 hours to achieve due to road closures and conditions. In order for us to provide a service to Far North Queensland, via these indirect routes, we will need to introduce a surcharge of 15% on all consignments to FNQ to cover the significant cost increases in KM’s travelled.
I specifically note that communities such as Emerald and Rockhampton will not have any surcharges applied as Toll IPEC will carry those extra costs for those people in most need. We thank you for your understanding during these very difficult times, and we will keep you informed as waters recede and roads are deemed safe enough to be reopened.
Source: Rodney Johnston – General Manager – Toll IPEC